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FAQ

Here you will find answers to the most frequently asked questions.
Shipping
Where do you deliver? Plus

We ship to these EU countries: Portugal, Spain, Austria, Belgium, Czech Republic, Germany, Denmark, Finland, France, Greece, Ireland, Italy, Luxembourg, Latvia, Netherlands, Poland, Sweden, Slovenia, and Slovakia.

When should I place my order? Plus

You should place and pay for your order no later than 2pm, two days before your desired delivery date. You can also order up to 30 days in advance.

Can I choose the delivery date? Plus

Yes, you can select your preferred delivery date during checkout. We recommend choosing a delivery date 1-2 days before you actually need the Flownie to accommodate any potential carrier or delivery delays.*

What is the shipping cost? Plus

Shipping costs are โ‚ฌ3.90 for Portugal, โ‚ฌ6.90 for Spain, and โ‚ฌ14.90 for the rest of the EU

Can I pick up my order? Plus

No, we would love to meet you and show you our amazing production, but to ensure we can serve all our customers, we only operate with deliveries, so it's not possible to pick up your order.

What time will my order arrive? Plus

Deliveries take place from tuesday to friday from 8.30am to 7pm. Please make sure to provide a delivery address where someone will be available to receive your order. It is also important to answer the phone to ensure a successful delivery.

Payment
What is the payment deadline for my order? Plus

Make sure you pay for your order by 2pm, two days before your desired delivery date.

What payment methods are available? Plus

We accept Visa/Mastercard for all EU countries as well as MB WAY and Multibanco in Portugal.

*Whenever there is any situation that prevents the completion or delivery of your order under the previously defined conditions, you will be contacted to find a joint solution.

*It is your responsibility to ensure that you are reachable and present at the indicated address on the selected delivery day and time to prevent delivery failure.